Refund Policy

Last Updated: October 2, 2026

1. Overview

At Vezorina, we are committed to providing professional logo design services and a positive customer experience. This Refund Policy explains the conditions under which refunds, cancellations, and order adjustments may be requested for purchases made through Vezorina.com.

By placing an order, you acknowledge that you have reviewed the description of the selected service and understand the applicable terms of purchase.

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.

2. Eligibility for Refunds

Because our products involve creative services and digital design work, refund eligibility depends on the status of your order and the work already completed.

You may contact us to request a refund review in situations such as:

• You were charged more than once for the same order.
• Your order was placed due to a verified payment processing error.
• We are unable to provide the service you purchased.
• There is a significant issue with your order that we cannot reasonably resolve.
• Your request qualifies for a refund under applicable consumer protection laws.

Each request will be reviewed based on the circumstances of the order and any applicable legal requirements.

3. Non-Refundable Situations

To the extent permitted by applicable law, refunds may not be available in the following situations:

• You change your mind after creative work on your order has begun.
• You dislike a design that substantially follows the requirements and specifications you provided.
• You provide incorrect or incomplete project information that prevents us from meeting your expectations.
• You fail to respond to reasonable requests for information needed to complete your project.
• You have already received and approved the final deliverables, except where a refund is required by law or an applicable exception applies.

These conditions do not override any mandatory cancellation, withdrawal, or refund rights available to you under applicable law.

4. Order Cancellations

If you wish to cancel an order, please contact our support team as soon as possible.

Cancellation requests submitted before work begins may be eligible for a refund, subject to applicable law and the circumstances of the order.

Once design work has started, cancellation and refund eligibility may depend on the amount of work completed, the terms of your selected package, and applicable legal requirements.

If your order has already been completed or the final files have been delivered, cancellation may no longer be available except where required by law.

5. Design Revisions and Customer Satisfaction

We want you to have a positive experience with your logo design.

If your design does not meet the agreed project requirements, please contact us with a clear explanation of the issue. Where applicable, we will review your feedback and determine whether revisions or another reasonable solution are available under your selected package.

Revision availability and limits depend on the package purchased and the details stated in its product description.

A request for revisions does not automatically guarantee a refund, but we will review genuine concerns fairly and in accordance with applicable law.

6. Digital Products and Deliverables

Our services may include digitally delivered logo designs and related brand identity files.

Because digital deliverables cannot be physically returned, refund eligibility may depend on whether work has started, whether files have been delivered, and whether you have exercised any applicable legal withdrawal rights.

Where the law permits an exception for digital content or customized services, that exception will apply only when its legal requirements have been satisfied.

7. Defective or Incorrect Deliverables

If you receive files that are corrupted, inaccessible, or materially different from the deliverables described in your purchase, please contact us.

We will review the issue and, where appropriate, attempt to correct the problem, replace the affected files, or provide another suitable remedy.

If the issue cannot reasonably be resolved, you may qualify for a refund or another remedy under this policy and applicable law.

8. How to Request a Refund

To request a refund or cancellation, contact our customer support team using the contact information provided on Vezorina.com.

Please include the following information:

• Your full name.
• Your order number.
• The email address used to place the order.
• The reason for your request.
• Any relevant supporting information.

We may request additional details when reasonably necessary to review your request.

9. Refund Processing

If your refund request is approved, the refund will generally be issued to the original payment method unless another method is agreed upon or required by law.

Processing times may vary depending on your payment provider, bank, and location.

We will notify you when a refund has been approved and processed. If you have not received an approved refund within the timeframe communicated to you, please contact our support team.

10. Chargebacks and Payment Disputes

If you have a concern about an order or payment, we encourage you to contact us first so we can attempt to resolve the issue.

This does not prevent you from exercising any rights available through your payment provider or under applicable law.

We will review payment disputes using relevant order records, communications, and transaction information.

11. Consumer Rights

Depending on your country or region, you may have statutory rights concerning cancellations, digital content, customized services, refunds, and remedies for services that do not conform to the agreement.

Nothing in this policy excludes or restricts rights that cannot legally be excluded or restricted.

Where mandatory consumer protection laws provide a more favorable remedy, those laws will prevail over any conflicting provision of this policy.

12. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our services, business practices, or legal requirements.

Any updates will be published on this page with a revised “Last Updated” date.

The policy applicable to your purchase will be determined in accordance with applicable law.

13. Contact Information

If you have questions about this Refund Policy or need assistance with a refund request, please contact us through the contact details published on our website.

Business Name: Vezorina

Website: Vezorina.com

Customer Support Email: Support@vezorina.com