DELIVERY POLICY

Last Updated: October 2, 2026

1. OVERVIEW

At Vezorina, we provide logo design services and digital branding solutions for businesses, entrepreneurs, startups, and individuals.

All services are delivered digitally. We do not ship physical products unless explicitly stated in a specific product listing.

This Delivery Policy explains how orders are processed, how digital design files are delivered, and what to expect after placing an order through Vezorina.com.

2. ORDER PROCESSING

Once your payment has been successfully completed, your order will be recorded and processed.

Depending on your selected package, we may contact you to request additional information about your business, design preferences, brand name, preferred colors, or other project requirements.

To help us begin your project efficiently, please provide accurate information and respond to any requests for clarification as soon as possible.

Your design project may not begin until all necessary information has been received.

3. DIGITAL DELIVERY

All logo design deliverables are provided electronically.

Depending on the package purchased, your completed files may be delivered through email or another electronic delivery method communicated to you by our team.

The file formats, number of design concepts, revision allowance, and other deliverables depend on the package you select. Please review the relevant product description before placing your order.

No physical shipment, shipping fee, or tracking number is required for digital orders.

4. ESTIMATED DELIVERY TIME

Delivery times vary depending on the logo design package purchased and the requirements of your project.

Any estimated delivery timeframe displayed on a product page or communicated during the order process should be used as the primary reference for your order.

Delivery estimates may be affected by factors such as:

• Delays in receiving the information required to begin your project.
• Additional clarification or revision requests.
• Changes to the original project scope.
• Technical issues affecting communication or file delivery.
• Circumstances beyond our reasonable control.

If we anticipate a significant delay, we will make reasonable efforts to communicate the situation and provide an updated estimate.

Unless expressly stated otherwise, delivery timeframes are estimates and not guaranteed deadlines.

5. CUSTOMER RESPONSIBILITIES

To ensure successful delivery, you are responsible for:

• Providing a valid and accessible email address.
• Submitting accurate project information.
• Responding to requests for clarification when necessary.
• Reviewing your delivered files and notifying us of any technical issues.
• Keeping a copy of your final digital files after delivery.

Please check your inbox, spam folder, junk folder, and other relevant email folders if you are expecting a delivery notification.

Delays caused by missing or inaccurate customer information may affect the delivery timeframe.

6. DELIVERY CONFIRMATION

Where appropriate, we may confirm delivery by email or through another communication channel associated with your order.

If you believe your order has been completed but you have not received your files, please contact our support team. We will make reasonable efforts to verify the status of your order and assist you in accessing your deliverables.

7. FILE ACCESS AND TECHNICAL ISSUES

If you cannot open, download, or access the files provided with your order, please contact us with your order details and a description of the issue.

Where a delivered file is corrupted, inaccessible, or incorrectly supplied due to an issue on our side, we will make reasonable efforts to correct the problem or provide a replacement file, as appropriate.

Please ensure that your device and software support the file formats included in your selected package.

8. REVISIONS AND DELIVERY UPDATES

If your package includes revisions, the time required to complete them will depend on the nature of the requested changes and the terms of your package.

Revision requests may extend the overall project timeframe.

The number and scope of revisions included in your order are specified in the relevant product description or order agreement. Requests beyond the included scope may require an additional payment or separate agreement.

9. DELIVERY FEES

Because our logo design services are delivered digitally, no physical shipping fees apply to standard orders.

The total price of your selected service will be displayed during checkout before you complete your purchase.

Any applicable taxes or additional charges will be presented where required.

10. REFUNDS AND CANCELLATIONS

Delivery of a digital product or completion of a design service does not automatically remove any refund or cancellation rights available to you under applicable law.

Refund requests, order cancellations, and concerns regarding incomplete or defective deliverables are handled in accordance with our Refund Policy and applicable legal requirements.

Please review our Refund Policy for further information.

11. CONTACT INFORMATION

If you have questions about delivery times, order status, or access to your digital files, please contact us using the details below.

Business Name: Vezorina
Website: Vezorina.com
Customer Support Email: Support@vezorina.com

We will make reasonable efforts to assist you with delivery-related questions and concerns.